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Our Services and Solutions Technology Solutions

Innovative Strategies and Support

We provide a range of innovative technical solutions to inform strategies to drive greater success at each phase of the student journey. Whether its analyzing student and program data or providing students with online skill accreditations, our technology services can support both the student and the partner, helping them to achieve more.

Technology solutions we offer:

Student Relationship Platform (SRP)
Learning Management System (LMS)
Proprietary Behavioral Analytics (BA)
Ranku—Website Optimization and Performance System
Credly—Digital Credentialing Technology

Student Relationship Platform (SRP)

SRP is a proprietary CRM system built on SalesForce™, which uses a combination of demographic and course performance data to provide detailed, real-time insights into student progress. This gives us the ability to provide assistance to students exactly when it’s needed, helping to improve student success and retention rates.

Learning Management System (LMS)

LMS delivers the courses and gives us the ability to establish benchmarks and gather feedback to measure program effectiveness and student satisfaction levels. We can also use its reporting capabilities to proactively monitor student engagement in order to improve learning outcomes.

Proprietary Behavioral Analytics (BA)

Behavioral Analytics gathers student engagement data to inform recruitment, enrollment, and retention. Using in-depth linguistic algorithms, the platform analyzes student speech and behavior during telephone interactions to reveal key measures of success, including the likelihood that a particular student will enroll. Over time, BA allows us to learn the strengths, skills, and preferences of students, helping us to make more personalized calls and to customize our communications to optimize our response to students.

Ranku—Website Optimization and Performance System

Ranku is a proprietary software solution that enables institutions to convert existing traffic into quality inquiries, while gaining insight into the unique trends and patterns of the users. Utilizing an analytics dashboard, Ranku software allows partners to expand their program offerings and increase enrollment by taking advantage of accurate, real-time user data.

Credly—Digital Credentialing Technology

Credly is a digital credential service provider that offers students a better way to evidence their learning and promote their accomplishments. As a provider of this digital credentialing platform to higher education institutions, we help students recognize their learning achievements and enhance their current portfolio while they are working toward their degree.

  • See how a partnership with Wiley Education Services can help you transform your university’s future by completing the form or calling us at 630-366-2900.
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